If something on Sister Sites World is wrong or unfair, please tell us. This page explains how to complain and what happens next.
What you can complain about
- A fact that is wrong or out of date
- How a brand is shown on a page
- A problem with the site, such as a broken link or a page that does not load
- Anything else on the site you think is unfair or unclear
How to complain
Email [email protected]. Please include:
- The link to the page
- What you think is wrong
- Where you saw the right detail, if you know
Clear details help us sort it out faster.
What happens next
- We reply within 2 working days to say we have your complaint.
- Within 10 working days, we fix the problem or explain why we have not.
- If a fact is fixed, the page shows a dated change note.
If we need more time, we will tell you why.
What we cannot help with
Sister Sites World does not run any casino. We cannot see your account, hold your money or settle a dispute with a casino.
If you have a problem with a casino, follow these steps:
- Contact the casino first and ask it to fix the problem.
- If the casino does not fix it, contact the body that licensed it.
- The licence is shown at the bottom of the casino’s website.
Keep copies of your messages with the casino. They help if you need to take the complaint further.
Fair treatment
Every complaint is read and answered. Making a complaint will never affect how we treat you.